1. Service Abuse
Walnut Host Ltd. prohibits sites and servers engaged in illegal activities including, but not limited to, storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, and selling and/or distributing illegal contraband.
Walnut Host Ltd. further prohibits internet abuse including, but not limited to, spamming (mass unsolicited emailing), distribution of mass emailing programs, cross-posting unsolicited messages to a large number of online groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, and running packet sniffers or port scanners. If a blacklist occurs when using our services you are subject to £250 removal fee.
If an account engages in abuse of service, it will be subject to Walnut Host Ltd.'s policy violation procedure outlined in
2. Policy Violation
Should a policy violation occur, Walnut Host Ltd. reserves the right to terminate the account without notice and without any refunds. The client in violation will be held responsible for any damages to Walnut Host Ltd., including but not limited to, Walnut Host Ltd.'s system, servers, connectivity, reputation, business, service, network, operations, or equipment. Walnut Host Ltd. reserves the right to assess fees on the client of an amount approximately equal to the cost associated with repairing any and all damages done, up to £500.
3. Data Loss and Backups
The client is responsible for keeping all data backups on a remote system (not on Walnut Host Ltd. equipment or servers). Walnut Host Ltd. is not responsible for any lost files, information, or data. The client acknowledges that hardware is mechanical and that, by nature, mechanical hardware is prone to failure. Walnut Host Ltd. offers backup services and, if so subscribed, daily and weekly backups are performed on a best-effort basis. Should an event occur in which Walnut Host Ltd.'s backup script was unable to complete the backup and restoring of a backup is requested or otherwise required, Walnut Host Ltd. holds no responsibility. 4. Server Management
The client understands that server management occurs as queued tasks. Walnut Host Ltd. holds no responsibility should a server be hacked, exploited, cracked, or in any other way become damaged due to client or 3rd party actions. Walnut Host Ltd. reserves the right to decline management services should the client, client's staff, or any person(s) the client has allowed access to the server, disrupt proper server functioning. This policy includes all software and configuration files residing on said server. 5. Technical Support
Walnut Host Ltd.'s technical support team is ready to assist 24 hours a day, 7 days a week, 365 days a year
4. Neighbourhood watch
Walnut Host Ltd states a "fair share" CPU, IO, and network port usage policy for VPS, sheared, Resellers and Dedicated servers. "Fair usage" is defined as "normal and acceptable usage throughout online connectivity duration with significant usage spikes in rare to seldom occurrence".
Walnut Host Ltd will have the final say to what is fair usage once upon our network, if your VPS, sheared, Resellers and Dedicated servers reaches a point where the service starts to, slow, time out or crash at any time Walnut Host Ltd will ask you to upgrade to a dedicated solution, or suspend your account.
5. Payment Policy
Client acknowledges that certain services may require setup fees prior to activation. It is Walnut Host Ltd.'s responsibility to make the client aware of a setup fee, if one exists, for any particular service.
Full payment is required before any Walnut Host Ltd.-provided hosting service is rendered.
Walnut Host Ltd. accepts PayPal (www.paypal.com), Skrill (www.skrill.com) , Western Union(www.westernunion.com)
Once an order is successfully submitted, the client is subject to Walnut Host Ltd.'s refund policy.
6. Additional Features
Additional features can be added at any time at the client's request.
The cost for additional features is non-refundable regardless of whether the service was used. The 7-day cancellation period outlined in Section 12 applies to all Additional Features that may be active on any given account.
Additional services will be activated when payment is received.
7. Renewal and Billing Schedule
The client has 10 days to remit payment to Walnut Host Ltd. after the first email notification of an upcoming renewal is sent to the billing contact. Accounts receive notification of an upcoming renewal 10 days prior to the due date as well as the day prior to the due date.
The 10 days' advance notice serves as a grace period. If payment is not received by the due date, the account is considered to be in default and at risk of service interruption.
No services will be rendered by Walnut Host Ltd. if payment is not received by the due date and Walnut Host Ltd. reserves the right to refuse future requests for service from a client based on frequent or repeated delinquent payments.
Should an extension be required, please contact the billing department prior to the due date and a best-effort attempt to come to an agreeable set of payment terms will be made. Any agreements made are subject to client standing and are not guaranteed.
Walnut Host Ltd. reserves the right to disconnect client's services if payment is not received by the due date specified on any particular invoice.
Any portion of fees owed by client that remain unpaid on the 3rd day after the due date will be subject to interest of 1.5% per month, or the maximum permitted by law, whichever is less.
Walnut Host Ltd. reserves the right to suspend services on the 4th day after the due date for which client has outstanding unpaid invoices. A reactivation fee of £25 will be assessed for any services that have been suspended for non-payment and require reactivation.
If an account was cancelled due to policy violation, Walnut Host Ltd. reserves the right to refuse to reactivate the account.
Walnut Host Ltd. reserves the right to change prices at any time on month-to-month services. Month-to-month means that a contract has not been entered into and those terms are subject to change for any and all future billing periods. Walnut Host Ltd. will make a best-effort attempt to offer longer term contracts to new clients or future clients, based on client standing.
All monetary transactions will occur in GBP British pounds unless otherwise stated in the terms of a previously agreed-upon contract.
Walnut Host Ltd is a VAT registered company with VAT number GB201737441 - VAT is payable per all EU residence per local rate, in all 28 member states, Walnut Host Ltd has a right to verify all orders in accordance with UK/EU Law, this is normally two identification documents that you must provide which are:
An utility bill
A Photographic identification such as driving license, passport or citizen card
A house hold bill
Walnut Host Ltd has a right to collect this information and provide this to HMRC MOSS system.
Walnut Host Ltd will disclose all fraud with the appropriate authorities if we detect anything.
8. Refund Policy
All refunds are at the sole discretion of Walnut Host Ltd., including fees associated with primary services, additional features, and any/all setup fees previous assessed.
No refunds for dedicated servers will be given to any client at any given time. Refunds for dedicated servers are prohibited. Dedicated server sales are non-refundable and not covered by the 3 day money back offer that Walnut Host Ltd offers on all other services.
Licenses and add-ons brought from Walnut Host Ltd are non-refundable, you may cancel your service at any time without licensing and add-ons refunded.
Walnut Host Ltd. reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund.
If a dispute or charge back is brought on Walnut Host Ltd, we reserve the right to cancel each and every service taken via Walnut Host Ltd.
Customers can cancel service at any time within their contract limitations. Cancellation requests should be sent via email or through the portal. Only "primary" authorized contacts/individuals will be authorized to cancel an account.
If the client requests cancellation, their account will be terminated immediately unless they specifically state they wish the account to be cancelled at the end of the current billing cycle or at a future date. If the client specifies immediate account termination or fails to define when the account should be cancelled, Walnut Host Ltd. reserves the right to terminate service without notice.
Cancellation notice from the client must be received at least 7 days prior to scheduled service renewal date. If service is cancelled with less than 7 days remaining before scheduled service renewal, the service will renew for 1 additional month automatically.
Cancellation requests emailed to Walnut Host Ltd. should be submitted to the billing department via https://Walnut Host.com/clientarea.php or email at info@WalnutHost.com.
Refund policies (Section 8) strictly apply to all cancelled accounts.
If an account is cancelled due to non-payment, Walnut Host Ltd. reserves the right to delete contents without notice and re-provision the server.
Client accounts inactive for 30 or more days may be required to create a new account in order to have future services rendered.
The client agrees to defend, indemnify, and hold harmless Walnut Host Ltd. against any liabilities arising out of defective products sold to customers from Walnut Host Ltd. servers, personal injury or property damage caused by products or services sold or distributed from Walnut Host Ltd. servers, any material that infringes or allegedly infringes on the rights of a third party available from Walnut Host Ltd. servers, and any material that libels or allegedly libels a third party available from Walnut Host Ltd. servers. Client agrees to indemnify Walnut Host Ltd. against any legal fees, fines, levies, or charges derived from any circumstance related to the client's account.
11. IP Policy
Walnut Host Ltd offers additional IPv4 addresses at a nominal cost to our clients. Due to the rapid exhaustion and shortage of IP addresses, VPS accounts are limited to a total of (5) IP addresses. If you require more IPs with proper ARIN justification, we can upgrade you to a dedicated server or you may purchase an additional VPS. All IP address usage must be in compliance with ARIN justification rules..
Walnut Host Ltd. is not responsible for any damages to any client's business. Walnut Host Ltd. makes no warranties or guarantees of any kind, expressed or implied, for services provided. Use of Walnut Host Ltd.'s service is at the client's sole risk. Walnut Host Ltd. will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. Under no circumstances will Walnut Host Ltd. be liable for any claims resulting from the use or inability to use Walnut Host Ltd's services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to Walnut Host Ltd. servers, DNS caching, Internet bandwidth congestion, power failures, vandalism, or natural disasters.
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