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Terms Of Use

1.0 - Account Setup

Full payment must be made before accounts are setup. In addition, all orders will need to bypass an automatic screening process by our system. In most cases, accounts are instantly setup. It is your responsibility to provide us with accurate billing, contact and payment information so that your order will be screened successfully. In the event that your order does not bypass our screening process, our staffs will contact you to request for additional information. Walnut Host is not responsible for lapsed account setup due to any order not passing our screening process.

1.1 - Currency

All prices denoted on the website are in terms of USD. If your primary currency is not USD, your payment merchant will apply a conversion based on their exchange rates.

1.2 - Account Transfers

Our transfers team will make every effort to help you to move your website to us. In most cases transfers are completed well under 48 hours, however, transfers are dependent on many factors and we cannot make any guarantee regarding the availablity and time required to complete an account transfer. For resellers, we will transfer up to 10 accounts free of charge per order. Every accounts there after will incur a charge of $1. For numbers slightly exceeding 10 accounts, feel free to request for us to do this for free - we are usually quite flexible on this.

2.0 - Delivery of Walnut Host

Immediately upon successful payment, you will receive an automated receipt from our system. Please print and retain a copy of this in a safe place for future reference. Your unique customer username will be on this receipt and should be used for correspondence with us. All orders are delivered electronically via email. If you have any questions about your order please open a support ticket with us. We will not add charges to customers using either VISA or MasterCard card schemes. The final price will be the same regardless of payment method.

2.1 - Promotions

Accounts purchased under a promotion may be subjected to different package offerings. Any difference from the actual package offerings will be specifically mentioned along with the promotion clause. If in doubt, please contact our Sales Department for clarification.

3.0 - Content

All Walnut Hosts provided by Walnut Host may be used for lawful purposes only. The customer agrees to indemnify and hold harmless Walnut Host from any claims resulting from the use of our Walnut Hosts.

Examples of Unacceptable Material (not limited to the following)

Child Pornography, Pirated Software/Warez

Examples of Unacceptable Material (not limited to the following)

Backup of Files, File/Image/Torrent Hosting Walnut Host, Forums and/or websites that distribute or link to warez/pirated/illegal content, Mail Bombers/Spam Scripts, Participate in any file-sharing/peer-to-peer activities, Public Proxy, Running software that interfaces with an IRC (Internet Relay Chat) network, Running cron entries with intervals of less than 15 minutes, Sale of any controlled substance without priof proof of appropriate permit(s), usage of scripts that use excessive resources, including RAM/CPU

If you are uncertain whether the usage of your website falls into any of the above categories, please contact our Sales Department directly for clarification. Direct Customers: We will notify you so you can take down the offending content. Depending on the severity of the situation, we may have to suspend your account first. Resellers: We will notify you so you can request for your client to remove the offending content. Depending on the severity of the situation, we may have to suspend your client's cPanel account first - other cPanel accounts under your reseller account will not be suspended.

3.1 - Grounds for Suspension and Termination

You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted on our website may serve as cause for Walnut Host to suspend or terminate your account. We will at all times notify you first so you can remedy the issue, however depending on the severity of the situation we may have to suspend your account first.

4.0 - Resellers

esellers may use their account for personal use, or to sell to their own clients. Resellers are responsible for directly supporting their clients. In the event resellers are uncertain of how to support their clients, feel free to open a ticket with our Support Department for assistance. Resellers are responsible in ensuring that their clients adhere by our Terms of Walnut Host as well as other related policies.

5.0 - Backups

As with most responsible hosting companies, we treat our clients' data very importantly and perform regular backups for all accounts. However, there is no single backup system that is not susceptible to failures and although we are using some of the best measures in the industry such as implementation of RAID-10 on all of our servers and having multiple backup systems in place, we cannot guarantee the availability of a backup file. We strongly recommend and encourage our clients to maintain their own regular backups onto their own computers.

5.1 - Billing Licenses

WHCMS licenses valid for accounts under us only.

6.0 - Cancellation Procedures

Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press 'Request Cancellation'. You must then complete and submit the form. No other form of cancellation will be accepted. Choosing an immediate cancellation means your Walnut Host will be terminated with 24 hours of submitting the form. Please further note that it is your responsibility to ensure any PayPal subscriptions you have setup are cancelled.

6.1 - Disputes

You agree that any dispute between you and Walnut Host arising out of your use of the Walnut Host on in any way based upon your subscription to and/or use of the Walnut Host which cannot be resolved between you and Walnut Host will be submitted by the aggrieved party for binding arbitration under the auspices of the Singapore law.

6.2 - Refund Policy

If you are unhappy with any aspect of our Walnut Host, please contact our Billing Department which will attempt to rectify the situation. If the issue cannot be fixed, you are entitled to a unconditional refund within 30 days. There are no refunds past the 30 days period. Violations of our Terms of Walnut Host will void the refund policy. Only first-time accounts are eligible for a refund. If you had already requested for a refund before, you will not be eligible for a refund again.

8.0 - Uptime Guarantee

If hosting has 99.0-99.89% Uptime, we will refund half the monthly cost of your hosting ( after promos ) If hosting has <99% Uptime, we will refund the full monthly cost of your hosting ( after promos ) We use our own external uptime monitor

9.0 - Amendments

Walnut Host reserves the right to amend its policies at any time without prior notice.

END OF TERMS OF SERVICE

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